About Avaulte   Payment   Shipping & Handling   Return Policy

ABOUT AVAULTE

What is Avaulte?

Avaulte is the Center for Artists & Buyers where each Artist succeeds and Buyers make a difference by buying original art. 

Why is the Buyer important to us?

What matters to you is important for us in order to provide the best experience for you.

 

Why Buy “Original” Art on Avaulte?

Connecting your interests with works of undiscovered artists creates a personalized experience. We get to get to know each of you to best fits works of art to your spaces.

 

What does “Original Art” mean?

When an artist creates an original artwork, that is a unique work/piece. It does not copy a work that was already made in some other way.

 

How can I get more information about the work?

Additional information is located underneath each work of art. For more information about the artist you can visit their page for their biography. If you need more information, email us at: customerservice@avaulte.com or visit here.

 

What is Avaulte's Return Policy?

Here at Avaulte we are committed to our valued collectors. Therefore, if you are displeased with your purchase based on taste, we are happy to provide you with a 40% discount on your next order at Avaulte. Simply email customerservice@avaulte.com within (5) days of your merchandise delivery date, explain your situation, and our team will be glad to assist you! 

 

If you are concerned that your artwork did not accurately meet its posted description on Avaulte, please follow the steps below:

  • Step 1: Within (5) days of your merchandise delivery date, email us at customerservice@avaulte.com and kindly provide us with your order information and the reason for wanting to return the work. 

    • Please be specific so we can improve our service to our collectors! 

    • Did the artwork not meet the description posted on Avaulte? 

    • Did you view the artwork on the “See it on Your Wall” Feature before buying?

 

  • Step 2: Our team will view your message and determine if the refund will be approved. We will contact you from customerservice@avaulte.com

    • If the artwork description on Avaulte was incorrect, the “See it on Your Wall” Feature differed from reality, or you experienced any other situation our team deems acceptable, we will happily refund you. 

 

  • Step 3: After the Avaulte team has accepted the return, please return the artwork within (5) days of the return being accepted.  

    • Please repackage the artwork as it was sent in the original StrongBox packaging.  As the collector, you are responsible for the shipping cost on the returned artwork.

 

  • Step 4: After our team receives the artwork and the condition of the artwork passes our final inspection, we will happily refund you within 10 days.